Revocation policy

Revocation policy

Statutory Right of Revocation

You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period will expire after fourteen (14) days from the day when you or a third party specified by you, other than the forwarding agent, have or has acquired physical possession of the goods delivered as the last consignment under the contract.

To exercise your right of withdrawal, you have to inform us, the company

Richard-Byrd-Straße 12
D-50829 Köln

Telephone: +49(0)221-500057-20 

of your decision to withdraw from this contract by an unequivocal statement (e.g. by letter sent by post, telefax or e-mail). You may use the attached model withdrawal form but you do not have to.

To meet the cancellation deadline, it is sufficient for you to dispatch your communication concerning your exercise of the right of withdrawal before the cancellation period has expired.

Effects of Withdrawal

If you withdraw from this contract we have to reimburse to you all payments received from you, including delivery costs (except additional costs resulting from the fact that you chose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than fourteen (14) days from the day when your statement of withdrawal of this contract has reached us. For the reimbursement we shall use the same means of payment as you did for the initial transaction unless something different has explicitly been agreed with you; by no means shall we charge you any costs for this reimbursement.

We are entitled to withhold the reimbursement until we have been returned the goods or until we have received your evidence of having sent the goods back to us, whichever reaches us first. You have to send back or hand over the goods without undue delay, at any rate not later than fourteen (14) days from the day on which you informed us about the withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen (14) days has expired. You will have to bear the direct costs of returning the goods.

The right of return does not apply

1. for deliveries of goods having been manufactured to customer’s specifications or have clearly been adapted to the needs of the customer,

2. for deliveries of audio and video recordings or software when the data carriers have been unsealed, or

3. for deliveries of newspapers, journals and magazines.

Please use our return note and the return adhesive label. After receipt of the return note you only have to call the forwarding agent’s hotline, e.g. the UPS hotline (number can be found at and summon the forwarding agent to the address where the goods are to be picked up.

Model Withdrawal Form as PDF