ORDER / PRICING / AVAILABILTY
I saw some cool FUSE products on your website, but my dealer told me it’s not available in my country? Why is that? And how do I know what they have?
It’s the distributors decision what he wants to order. If there is a product you wanna have, tell your FUSE dealer. If enough dealers tell the distributor, they will order it for sure. We’re also not able to keep tabs on what every dealer has in stock. You have to contact your dealer or distributor. Your dealer should check availability before taking your order because just as we said before…. there is no guarentee that the distro ordered that product/colour.
Can I get some prices on some of your products?
No. We don’t quote retail prices here because they vary from country to country. You’ll have to contact a bike shop that sells FUSE products. Or contact a mailorder company for prices – there are now many on the internet. Prices are not accessible through the factory.
What colors are available?
You’ll find information about colors in the usual product specs. But the availability in your country depends on the distributor of your country and what they’ve ordered see also ‘availabilty’. So if you wanna be sure, ask your dealer. At the moment custom colours are not available from us.
Where can I get FUSE products? Can i buy direct from you?
We are not able to deal direct, but we have worked hard to establish good relationships with rider orientated distributors who can offer more dedicated support nearer to dealers and riders. If your country has a distributor (check out under ‘distributors’), your dealer can order from them . Since we are based in Germany, we do not have a list of all dealers (it would be out of date every month!). You could also check out the ‘links’ page for some online shops who sell FUSE – many can ship to almost any country.
I was wondering if you guys had a catalog? If yes, how can I get one?
We do sometimes produce them. They are available from distributors and dealers if we have, but we are moving to an increasingly electronic based system. For a pdf version go to our catalog download section.
Can i work for you?
Maybe, but right now no. We’re also not able to offer any work experience places at the moment because the time that we’d like to put in simply isn’t there; we’re such a small company it’s unlikely to work or be of use to you. Please understand that even work experience can be a time intensive two way thing and we’re actually saying no for ‘your’ benifit.
Do we think about the environment?
Too right we do. All our manufacturing is strictly controlled to agreed international standards. We’ve avoided the use of chrome over the years and our powder chrome process is a lot more friendly than traditional methods. All our cardboard packaging(and progressively everything else) is from recycled sources and to support that we also recycle all our paper, plastic and packaging at the office. We all cycle into work, we share a single car, have fitted energy saving/movement activated lighting where possible and on the whole do give a shit about this kind of thinking. We make parts that last so they don’t need replacing as often. We try to do our bit although we’re still a long way from being the best. We help the local scene out with re-using product and small parts. I couldn’t say what our carbon footprint is, but the ideology and our thoughts about it are being re-looked at the whole time.
I have no questions to ask but i would like to see if there are real people reading the emails i send to you?
You can rest assured that we read each email personally and everyone gets a reply from us and not from some bit of software, but if you want to check, send us something interesting.
I emailed you guys yesterday and you never replied, what’s up?!
Give us a chance! we go through each mail personally, – yeah we actually read and reply to what you have to say. The downside is that it takes us time. We’d normally expect to get back to you within a couple of days but it sometimes takes us longer. If you’ve had no response within 12 days then remind us cause something is wrong. Thanks for your patience.
If you still didn’t find the answer to your question, we are here to help, write a mail trough our contact form.
Finding the right size is often difficult, we have given a chart below which help you in choosing the best size for you.
You have to measure the circumference of your leg 10 cm below and 10 cm above your knee:
32-40 your knee pad’s size is “KID”
34-42 your knee pad’s size is “S”
36-44 your knee pad’s size is “M”
38-46 your knee pad’s size is “L”
40-48 your knee pad’s size is “XL”
You have to measure the circumference of your calf where your muscle is thickest:
28 your shin pad’s size is “KID”
32 your shin pad’s size is “S”
35 your shin pad’s size is “M”
38 your shin pad’s size is “L”
41 your shin pad’s size is “XL”
You have to measure the circumference of your arm 7 cm below and 7 cm above your elbow:
24-28 your elbow pad’s size is “KID”
26-30 your elbow pad’s size is “S”
27,5-31,5 your elbow pad’s size is “M”
29-33 your elbow pad’s size is “L”
31,5-34,5 your elbow pad’s size is “XL”
We hope this helps you find the right size for the right FUSE product.